ALL THE QUESTIONS……ANSWERED!

Frequently Asked Questions

Here we have listed a few of our most frequently asked questions.
If you have any questions that we did not answer, please contact us via email or WhatsApp

Booking & Reservation

You may walk in, but it is subject to availability. It is advisable to check availability first on our website.

Unfortunately, we do not accept partial payments for bookings. Full payment is required to reserve the villa.

In very rare cases, it may happen that you do not receive a booking confirmation due to technical issues, although you preceded the booking until the end and the amount has been reserved on your credit card. In this case, please contact our Reservations team via WhatsApp +6019-270 2281, who will retrieve your booking and re-send the booking confirmation.

Kindly refer to the terms & conditions page for more information.

If you wish to cancel your booking, please contact our Reservations team via email Email or WhatsApp +6019-270 2281.

Please contact our Reservations team via email booking@cabana2281.com or WhatsApp +6019-270 2281 for assistance with existing reservations.

A promotion code is a special key that provides discounted rates. To use it, visit the booking section of the Cabana 2281 website and enter the promotion code into the “Enter Promotional Code” box.

You can find promo codes from influencers on our collaboration posts on Instagram. Additionally, check our official Instagram stories’ highlights for more promo codes.

Arrival / Departure

Upon your arrival, please proceed to our Reception Counter located behind the Cabana 2281 to collect your keys. Kindly provide your booking number to our dedicated Resident Manager, Saleh, at +6019-270 2281. If you have any questions or require assistance, please feel free to contact our team at this number. They will be available to attend to any needs you may have during your stay to ensure a seamless and enjoyable experience.

Please note that a RM100 refundable deposit will be required during your registration upon arrival. This deposit serves as a precaution to cover any damages or additional cleaning expenses if needed. We kindly remind you to be mindful of the villa during your stay.

To ensure customers’ safety and accuracy, we suggest informing our Reservations Team via WhatsApp +6019-270 2281 ahead of time to notify us of any changes in your booking.

Check-in is from 1500 hrs. Check-out is until 1200 hrs. Please inform the Management if you need to make a different arrangement on your check-in/check-out time.

The official check-in time is at 1500 hrs. If you would like to check in earlier, we are happy to make arrangements for you, subject to availability. If no cabana is available for early check-in, we welcome you to hang out at our Reception Counter.

All departures after 1200 hrs will be considered as late departure and additional cost of RM50.00 per hour will be applied to the guest. If check-out is after 1800 hrs, an extra night including breakfast, will be charged. Please check for details with the Management.

Cabana

Cabana 2281 is a small privately-owned villas. We are neither a hotel nor a resort; we are a semi fully serviced homestay.

Main House (Sea View) – RM2000 per night / 3 bedrooms / 3 bathrooms / 6 guests (maximum capacity: 9 guests)
Side Chalet A (Sea View) – RM600 per night / 1 bedroom / 1 bathroom / 2 guests (maximum capacity: 4 guests)
Side Chalet B (Sea View) – RM600 per night / 1 bedroom / 2 guests (maximum capacity: 4 guests)
Rear Chalet (Garden View) – RM600 per night / 1 bedroom / 1 bathroom / 2 guests (maximum capacity: 2 guests)

Please note that the Rear Villa will only be available from August onwards.

For the most comfortable experience, we encourage our guests to book for 2 people per Side Chalet and 6 people for our Main House. Though the villas are spacious and may seem like they could accommodate more, they have been specifically designed to provide an exceptional experience for these group sizes.

For the Side Chalet, the maximum capacity is 4 people, while the Main Housecan accommodate up to 9 people at one time.

There are strict capacity rules at Cabana 2281, and we need to know all guest numbers, including children, before arrival.

The maximum number of guests allowed is very important as it contributes to the total occupancy for the entire property.

If we allow one unit to exceed the maximum number of guests allowed, then we would have to allow other units to do the same. If we do that, Cabana 2281 will become overcrowded.

Hence, the SOP is in place to ensure that even when we are fully booked, the property is not crowded, providing guests with a comfortable stay.

Our rates are based on the number of guests. The minimum rate starts from 2 adults for Side Chalet and 6 adults for the Main House.

The rates for additional guests sharing the same chalet at Cabana 2281 are as follows:

Adults: RM150.00 per adult per night

Children: RM75.00 per child per night

These rates include an extra bed.

However, if you are bringing your own mattress:

Extra-guest with no bed, no breakfast, and no particular setup: No additional charges. (provided the total number of guests does not exceed the maximum capacity of the chalet).

There are strict capacity rules at Cabana 2281, and we need to know all guest numbers, including children, before arrival.

(Note that extra guests will need to be confirmed with the Management at least 48 hours in advance prior to check-in.)

Yes, we do, but our compound area is not baby-proofed or child-proofed. Children on the premises must be supervised by a responsible adult at all times. We’ll not be responsible for the safety of babies or children during your stay.

We always try to accommodate your needs and ensure you enjoy your stay with us. Toddlers and babies under 6 years old can stay for free when sharing a bed with their parent(s), with no extra charges.

There are strict capacity rules at Cabana 2281, and we need to know all guest numbers, including children, before arrival. Babies or very young children sharing existing bedding with parents are permitted. Additional beds can be requested at an extra charge and are subject to availability.

You may have visitors in your villa, but they must be registered and approved by the Management. Visits are allowed until 2200 hrs. In the case of extended visits (after 2200 hrs.), an additional charge of RM150 per person per night will be applied as a supplement for the next guest.

Having a good time and celebrating with family is part of a great holiday! Most of our neighbors live here full-time, so no parties are allowed. When it comes to entertaining outside guests or hosting a gathering with more people than the accommodation’s capacity allows, permission is required.

However, small gatherings with prior approval must comply with noise rules. Please keep noise levels down, especially during late hours, between 2300 hrs and 0800 hrs, to avoid disturbing the peace of other guests and neighbors.

Unfortunately, pets are not allowed within the chalet. You are are not allowed to bring any live or dead animals including fishes, shellfish or other sea creatures into the chalet.

Smoking is prohibited inside the chalet. There are designated smoking areas outside the chalet and also a public smoking zone situated at the Reception Counter. Please use the ashtrays provided to dispose of cigarette butts.

No. The chalet are cleaned prior to your arrival and after departure. The Management is not obliged to clean and tidy up during your stay. If you stay for more than 3 nights, the chalet will be cleaned on the 3rd day. It is advisable to keep it clean and tidy as you would in your own home.

The closest airport is Sultan Ismail Petra Airport (Kota Bharu), located 50-55 km from Cabana2281, and approximately a 1 to 1.5 hours journey by car.

Our villas can accommodate less than 18 people at one time. Events such as weddings usually involve large crowds, which we unfortunately cannot accommodate. However, if your wedding is intimate and involves fewer than 20 people, we might be able to host it.

For photoshoots and filming, additional charges will apply.

Please contact us via email at booking@cabana2281.com or WhatsApp +6019-270 2281 to discuss the details further.

Amenities

Yes. Wi-Fi internet is free and available throughout the villas.

A fully-equipped kitchen is only available in the Main House; for our side cabana, we only have a pantry.

However, heavy cooking that involves grilling and deep frying is not allowed as it will cause discomfort for incoming guests due to the scent. For further guidance on cooking-related activities, please consult our Resident Manager.

Yup, we got you covered! We have shampoo/shower gel dispensers in the bathrooms.

Yes. Every cabana has its own iron and hairdryer. However, you may request for ironing board from our reception counter.

We only provide shampoo and shower gels in the bathrooms. You are required to bring your own additional toiletries.

Fresh towels are provided in our rooms. To help us conserve the environment, towels will not be replaced daily during your stay at the villa. If you need more towels or require a change, please feel free to contact our on-site team. These towels are intended for use exclusively in the rooms. Please do not use them outside or take them to the beach.

Please note that Cabana 2281 are not wheelchair-friendly or accessible for individuals with disabilities or reduced mobility. The presence of stairs and uneven surfaces may pose challenges for guests with mobility issues. However, if you require assistance, please do not hesitate to get in touch with our team members.

No, we do not provide baby cot.

Facilities

Cabana 2281 have provided a designated parking area for guests’ convenience. Please ensure to lock the car and do not leave valuables in plain sight. The Management is not liable for any damage or loss of vehicles while parked on the compound.

Washing machines and dryer are available for your convenience. Laundry services can be arranged through the reception counter at reasonable rates.

Breakfast / Outside Food

Unfortunately, no.

Yes, there are restaurants and shops nearby, but you will need to travel to them by car as our place is in a secluded area.

We do allow guests to bring outside food and beverages. However, there are certain cuisines that aren’t recommended to be brought in. Please refer to the Management for additional information.

Yes, Foodpanda and Grab are available in Kelantan.

Swimming

Unfortunately, not at the moment. But it’s on our to-do list for the future.

To ensure customers’ safety and accuracy, we suggest informing our Reservations Team via WhatsApp ahead of time to notify us of any changes in your booking.

Check-in is from 1400hrs. Check-out is until 1200hrs. Please inform the Management if you need to make a different arrangement on your check-in/check-out time.

BBQ

Yes, we have a designated BBQ area on our compound.

We have two options for BBQ:

OPTION 01 : BBQ Dinner – We prepare and cook everything for you. Below is the menu:

Main Course:
– Grilled Fish
– Grilled Marinated Lamb/Beef
– Chicken Sausage, Fishball, Wedges
-Vegetable Skewers
– Fried Rice
– Seafood (Prawn/Squid)
– Corn in a Cup (subject to availability)

Dessert:
– Fruits (options of watermelon, orange, grapes, apple)

Beverages:
– Iced Lemon Tea
– Sirap Ice

Sauces:
– BBQ Sauce
– Black Pepper Sauce
– Chilli Sauce
– Mayonnaise

OPTION 02 : BBQ Rental – We provide all BBQ tools and equipment necessary, as well as a grill (cooler box not included). The meat preparation and the cooking is handled by you. If you need any help to start the fire please do not hesitate to inform our on-site team.

Please place your booking together with your accommodation. You may also rent upon arrival and pay cash, subject to availability.

*Please not that cooking pork/non-halal food is strictly prohibited.

Kindly refer to Private BBQ page for more information.

No extra charge, as you rented the whole package. Charcoal refills are provided at no additional cost.
Copyright 2025 © Cabana 2281 | All Rights Reserved.

The Red Door

Main House

Amenities

WiFi TV Air Conditioning Bathroom Mini Bar Disabled Facilities

Availability Calendar

  Available   Partially Reserved   Check-in Only   Check-out Only   Not Available
September 2025
SunMonTueWedThuFriSat
 01 02 03 04 05 06
07 08 09 10 11 12 13
14 15 16 17 18 19 20
21 22 23 24 25 26 27
28 29 30     
Starting From RM 1,800 starting from
per night

Select a check-in and check-out date

Adults1 - 17
Children0 - 12
Total People1 - 17